RECOMMENDED READING FOR A BETTER CONTEXT:
KEY TERMS:
A step-by-step system for constructing GTM campaigns: from category design to CRM, funnels, and continuous ICP correction.
Below are 13 essential steps for building your GTM campaign from scratch. It creates a structure for building your GTM operating system.
Business starts when you discover, give a proper name, the context and, finally, claim as your personal own the problem that you purport to solve. It is an epistemological exercise that originates from your own baggage as a founder. It does not take the form of a proposition that focuses on objects or other people, e.g. a problem of connecting numerous SaaS for small business. Naming and claiming a problem is a promise or a mission statement. It takes the form of conviction, for example:
“I am that which takes the pain from using numerous SaaS from founders away.”
If you’d look attentively, you may notice a screen standing between “I” and “he or she that” — it is a transformation between the First person to the Third person's speech. It’s a sign of direction: I am on a mission of becoming someone … who solves.
What does it tell us?
“The problem, not your product, starts doing the selling for you”
The only issue is getting there, i.e. languaging your problem using the vocabulary you have.
If the problem starts doing the selling for you, then, what are the material conditions of this selling? To say, a number of available potential customers, their typical portrait in size, organizational and other patterns you may think of and, finally, the relations — spatial or informational — between them and you (if you claim their problem).
Let’s take an example that we will use further along: a B2B SaaS product that works for Small and Medium enterprises by unbundling the existent pricey packs and letting them use what they really need. The market is large enough, your potential clients are relatively dispersed but there’s one thing that paves a way for them — a problem that they have with current bundle packs.
Client is defined in terms of the problem for the first time when a founder claims a problem by using signifiers — a problem definition and significant others for whom the problem is real.
For the second time — during analysis of the market and its structure. Here the structurization of the term “client” takes place: everyone for whom the problem is significant are clients, some of them who are placed within the organisation are called stakeholders, some of them that — from without — stand in the row(s) before a consumer are called clients all the same, and finally customer, a technical term, is usually the same as consumer — that final someone who consumes the value you are producing.
So, the step of ICP definition is where the client is further qualified using his or her narrative foremost. We must agree that technically:
“There is no such thing as an ICP before GTM — only a hypothesis of accessibility.”
This means that on the ICP definition step, a founder normally engages into interviews with people for whom the problem is real and tries to record their narrative: how do they even put in words why the problem exists for them. This is followed by taking notes of who they are in terms of firm-o-graphics , etc. This is where ICP and Buyer Persona are starting to separate from each other (most probable, on the step 1 — Category, they were as one). ICP is a hypothetical buyer defined in terms of organization and market patterns, Buyer persona is a narrative or empathy embodied in words.
Once you’ve recognized a client’s problem and collected a set of narratives using interviews, the first Go-To-Market signals start to shape themselves by emerging as linguistic patterns from their language. GTM signals build themselves upon the force you evoke with your product. For example, if you capitalize your problem and solution on the typical force of unbundling the product offer that was previously packaged together, then, your GTM signal — probably either directly vocalized or emerging from the client interviews — is fast adoption. The client has been waiting for it too long.
As I’ve discussed in the article “What VCs actually look for in GTM strategy”, rapid adoption in a narrow segment is a definitive GTM signal.
“Adoption speed is fast among buyers who were already frustrated with the bundle; it is near-zero among buyers who didn't know they were overpaying.”
Continuing with the unbundling example above, the GTM signal — once validated — is easily transferable into a GTM strategy that looks evident: the GTM strategy must therefore make the bundle's inefficiency visible before making the product's existence known. This translates to the idea that the strategy — content and demand generation — leads with the problem, as we’ve discussed in step 1 above (Category). The GTM strategy leads with the cost of the bundle, not the features of the product.
With the example of the unbundling force, the primary OKR is time-to-recognition or how many qualified prospects immediately understand the value without further education, upon a single explanation? If you think in terms of metric, this can be visualized as the ratio of first-meeting-to-second-meeting conversion in direct sales: if the unbundling thesis is truly legible, first meetings should convert to second meetings at an unusually high rate because the prospect immediately sees the relevance.
The secondary OKR can be an organic referral rate, for example, within the first 90 days of client relationship. A product that unbundles a deal that’s assumed as unfair generates a strong word-of-mouth among frustrated bundle buyers — this is a strong sign that you’re building on the right GTM force and you’ve got your GTM signals from clients right.
At this step, the GTM strategy draft is contextualized against the possible perils of the Go-To-Market stage. In my article “7 death perils of the GTM stage” I describe some of them, apparently there might be more. Taking use of our example as above, the peril applicable to the market entry stage is — surprisingly — the absence of buyer champions or Super-consumers that would evangelize your product.
This is a peril because it robs the GTM process of the necessary momentum to unwind fast. You, as a founder, need to take an account of what is your kill or no kill situation as regards this peril and — if you survive — what type of waste your Go-To-Market strategy may accumulate that will endanger your organization later on.
This is a step of instrumentalizing the GTM strategy, including how the driving momentum is incentivized:
Channels are ways to realize that push or pull momentum. As I discuss in the article “The GTM waste audit” the definition of a driving momentum and a channels matrix comes from
For example, as per a failure archetype of a Market contraction, embodied in the a peril of the absence of champions that may accompany the product launches built on the GTM signal telling clients love your product to unbundle the old pricey pack, the adequate strategy will lie in building the organic pull to compensate the possible (early) absence of buyer champions. To remind you, this is the hypothetical peril, which, nevertheless, is very probable if you think of what you sell — better value for money — so, do you think people would love to discuss it with their neighbours?
So, the conformant strategy when buyer champions are absent or weak:
At this step, you may map your waste accumulation indicators to flag the event later on — at the CRM level and at your retrospective planning.
From our example, the Leading indicators are:
A user acquisition step: acquiring users through a combination of
Special focus shall be given to the transferability of clients to product advocates — a deliberate champion cultivation strategy starting from the very first client relationship.
Generally technical exercise of making your CRM (and other tools) capable of capturing the events that enable the transfer mentioned above:
This will generally refer to the step 6 — GTM OKRs and step 8 — Waste indicators (including the Lagging indicators not mentioned here).
Following the CRM set-up you need a clear and coherent sequence of steps that will embody what you need from a client: a sequence of steps that starts from
This step comes from a natural tendency of ICP entropy that comes from a GTM motion, in our case, — PLG or Product-led Growth. This entropy is rooted in the formula clause we used in the beginning: “There is no such thing as an ICP before GTM — only a hypothesis of accessibility.” Once the demand generation activity is ongoing, your client pool is replenished with real customers. This is against their data that you will verify your initial ICP predictions, including:
So, you start gradually inferring your ICP from who signs up. Result:
At this step you need a ICP sharpening framework to take use of your actual customers data without letting the false positives accumulate and fool you.
Why growth systems break and how to fix them?
Growth rarely fails because of lack of effort.
It fails when value becomes distorted across the system and waste accumulates unnoticed.
If you want to discuss your GTM or growth strategy, let's chat.
About the author
GTM strategy consultant, author of the Go-To-Market FOMO newsletter with 17 years experience in Growth Systems Design.

Bohdan Lytvyn
"WASTELESS GROWTH" BOOK AUTHOR